Reservation Policy
Reservation deposits are non-refundable
Once a kitten is reserved, it is removed from availability and declined to all other interested buyers. For this reason, deposits are normally non-refundable.
The reservation deposit will not be refunded if the buyer:
- ◆Changes their mind
- ◆Cancels the reservation
- ◆Fails to complete the agreed payments
- ◆Becomes unable to receive the kitten
- ◆Provides incorrect or incomplete information
- ◆Fails to meet the agreed collection or shipping timeline
When we take responsibility
If the reserved kitten passes away before delivery, becomes seriously ill and cannot be safely delivered, or cannot be provided for a confirmed reason on our side, the customer may choose either:
- ◆A full refund of the reservation deposit
- ◆Transfer the reservation deposit to another available kitten
Transferring your reservation
A customer may request to transfer the reservation to another available kitten, subject to our approval and availability. Any price difference between kittens must be paid by the customer.
All reservation transfers, refunds and replacements must be confirmed by us in writing.
All reservation and payment plan requests are reviewed personally. Nothing is automatically approved. We will contact you to confirm your request in writing before any payment is arranged.